AI Knowledge – Your Smart Shortcut to Instant Answers!

⚡ Find Answers Quickly with AI

Store docs & webpages in one place so any WideBot feature, including the AI Knowledge Assistant, can draw instant answers from them.🚀

👥 Who Can Use This?

This feature is for bot owners and bot admins. They can set up and manage the knowledge base so the bot works best. 🛠️

🚀 How to Start:

1. 📁 Collect Your Information
   Gather all important documents and web pages your bot needs.
2. ⚙️ Request activation & quota
   Contact us to proceed with an activation request.
3. 📤 Upload and Store
   Simply upload your files, and once our system stores them for smart, seamlessly retrieve them later.
   
   

Let’s learn how to set up this feature! 🚀
📂 Step 1: Access AI Knowledge

• Go to the left sidebar and click “AI Hub”
  
  

  

  
  
• Select “AI Knowledge” from the list to open the feature.
  
  
• Click Contact Us to send an activation request.
  
  
• Once approved, you’ll be ready to add knowledge and start training your AI bot.
  

  ---

📚 Step 3: Add a Knowledge Unit

• After activation, click “Add Knowledge Unit” to start building your knowledge base.
  
  

  

• Choose between the two types:
  
  • Web Page: Link to an online source.
    
    
  • Uploaded File: Upload files like MD, PDF, TXT, CSV, DOCX, XLSX, PPTX, JPG, or PNG (up to 10 MB).
    
    
  • Fill in the “Title” for your knowledge unit and add an optional description.
    

    ---

👨‍🏫 Training the Knowledge Unit

• Once added, your knowledge unit will begin training automatically.
  
  
• You’ll see the status marked as “In Progress.”
  
  
• When training completes, the status updates to “Completed.”
  
  
  💡 The Knowledge Unit will be ready for use with various AI products.
  
  

  ---

  
  🛠️ Managing Knowledge Units: Actions Explained
  
  
  For Web Page Entries:
  
• Edit: Update the title or description.
  
  
• Refresh: Sync new content from the webpage.
  
  
• Delete: Permanently remove the knowledge unit.
  
  

• For Uploaded Files:
  
  • Edit: Change the title or description.
    
    
  • Delete: Remove the file from the system and remove the knowledge unit too.
    
    

💡 Why Add Knowledge Units?

Adding knowledge units helps your AI bot learn from your documents and webpages. The bot uses this knowledge across different channels to answer users’ questions quickly and accurately. This means your customers and team members get helpful, consistent responses every time, improving satisfaction and saving time.

❓ Frequently Asked Questions (FAQs)

Q1: Why did my upload fail?
Check that your file is 10 MB or smaller and in one supported format: MD, PDF, TXT, CSV, DOCX, XLSX, PPTX, JPG, or PNG.

Q2: How long does training take?
Training time varies depending on file size and content, but it usually completes within a few minutes. You’ll see the status update from “In Progress” to “Completed.”

Q3: Can multiple users use the same knowledge units?
Yes! The knowledge units you add are available across all channels where the bot operates, ensuring consistent answers for everyone.

🚀 Ready to take your AI Knowledge Assistant to the next level!
Start building your knowledge base today and empower your team with instant, accurate answers.